Shipping and Return Policy

Orders, Payment and Delivery: 

All online orders will only be reserved for a maximum of 24 hours. After this period, all unpaid orders will be cancelled. If an item is out of stock or unavailable, you will be contacted by Phierce Plus before your order is delivered or made ready for collection. 

Pay on Delivery 

Once we confirm delivery with you via phone or email, your order will be prepped and delivered to your door within 1 - 4 business days. This service is not available on weekends and public holidays. Please be ready and available to receive your delivery within this time. 

Payment Options: Cash Only, Linx / Debit Card or Credit Card

Please see list of delivery areas here: Pay on Delivery areas

If you cannot be contacted to arrange delivery - your order will be cancelled.

In Store Pickup 
Paid Orders can be collected by next business day.

Choose which payment option you prefer at checkout.

Store hours:

Tuesday to Friday: 10 am to 6 pm,

Saturday: 10 am to 5 pm.

Monday: By appointment (contact us at 221-5927)

Unpaid orders will be cancelled within 1 working day. 



Paid TTPost orders will be shipped to TTpost by the next business day. You should receive your order within 2-3 business days. 

Payment should be done via Credit Card online immediately or at your nearest First Citizens bank by 10 am of the following day. Online Bank Transfers and Third Party Transfers from other banks are also accepted but must be confirmed as received by us before shipping.

Choose which payment option you prefer at checkout.

 Order Cancellations

ALL Client cancellations MUST be done within 12 hours of order via phone - 221-5927

Refunds, Returns and Exchanges:

For in-stock styles, refunds will only be made if the item is sold to another
client and are only done on a case by case basis. Refunds are done by business cheque and will be processed within 2 working days of request deadline (within 7 days of receipt and return of item). 

Otherwise, you will be issued store credit that can be used towards your next purchase with us. We offer hassle-free exchanges on items with manufacturer’s defect for store merchandise of equal value within 7 days of delivery. After this time, return or exchange claims will not be accepted. Please note, Phierce Plus is under no obligation to accept a return because a client has “changed their mind”, “ordered the wrong item” or “no longer wants the item”.

We cannot entertain refunds or exchanges for altered items. 

Please note if items are damaged, dirty or otherwise compromised (including washing) - we will not accept the item. Returns and/or exchanges on lingerie, swimwear and intimates will not be accepted for health and safety reasons. These are final sale items.

To make a return, please contact us at or call 221-5927.

Or you can make your return in person
#126 Second St,

Unauthorized returns will NOT be accepted.