Orders, Payment and Delivery:
Card on Delivery orders will only be reserved for a maximum of 24 hours or next business day (Saturday orders only). After this period, your order will be subject to cancellation. If an item is out of stock or unavailable you will be contacted by Phierce Plus before your order is delivered or made ready for collection.
Card on Delivery (SUSPENDED UNTIL JAN 5th, 2017)
Once we confirm delivery with you via phone or email, your order will be prepped and delivered to your door within 1-3 business days. Please be ready and available to receive your delivery within this time. Payment can be made, upon delivery, via LINX or Credit Card.
Cost: $40 (free on orders over $500)
If you cannot be contacted to arrange delivery your order will be cancelled.
In Store Pickup
Paid Orders can be collected by next business day
Tuesday to Friday: 12 noon to 6 pm,
Saturday: 10 am to 2 pm.
Unpaid orders will be cancelled within 1 working day.
Paid TTPost orders will be shipped to TTpost by the next business day. You should receive your order within 2-3 business days.
Cost: $30 or free on orders over $300
ALL Client cancellations MUST be done within 12 hours of order via phone - 221-5927
Refunds, Returns and Exchanges:
For in stock items, refunds will only be made if item is sold to another
client and are only done on a case by case basis. Refunds are done by business cheque and will be processed within 2 working days of request deadline (within 7 days of receipt and return of item).
Otherwise, you will be issued store credit that can be used towards your next purchase with us. We offer hassle-free exchanges on items with manufacturer’s defect for store merchandise of equal value within 7 days of delivery. After this time, return or exchange claims will not be accepted. Please note, Phierce Plus is under no obligation to accept a return because a client has “changed their mind”, “ordered the wrong item” or “no longer wants the item”.
Altered items CANNOT BE REFUNDED OR EXCHANGED.
Please note if items are damaged, dirty or otherwise compromised (including washing) - we will not accept the item. Returns and/or exchanges on lingerie, swimwear and intimates will not be accepted for health and safety reasons. These are final sale items.
To make a return, please contact us at firstname.lastname@example.org or call 221-5927.
Or you can make your return in person
#126 Second St,
Unauthorized returns will NOT be accepted.
Phierce + Size chart