Shipping policy

Orders, Payment and Delivery

All online orders will only be reserved for a maximum of 24 hours or 1 business day. After this period, all unpaid orders will be cancelled. If an item is out of stock or unavailable, we will contact you for alternate options.

Courier Delivery (Allow 1 day for processing)

Once payment is confirmed, your order will be prepped and delivered to your door.

  • Free Prepaid Delivery: FREE! ETA Metro 1–4 business days · Rural 2–5 business days · Tobago 3–7 business days
  • Pay on Delivery (Established Clients, Trinidad only): $50 per order, subject to approval. ETA Metro 1–3 business days · Rural 2–5 business days (Terms below)

This service is not available on Sundays or public holidays. Please be ready and available to receive your delivery within this time.

If we are unable to contact you to arrange delivery, your order will be cancelled.

Pay on Delivery Terms

Available to existing clients in good standing, Trinidad only. $50 per order, subject to approval.

  • Please select Cash or Card (Debit/Credit) in the shipping options
  • ETA: Metro 1–3 business days · Rural 2–5 business days (allow 1 day for processing)
  • You'll receive a delivery notification via email or WhatsApp
  • Delivery days: Monday–Saturday
  • If you're unavailable for delivery, or we're unable to reach you to confirm, we may have to cancel your order
  • Please only order if you're ready to receive it within this window
  • Repeated delays, missed deliveries, or refusals may result in loss of Pay on Delivery access, and continued issues may lead to account suspension or ban

Please note: as we use third-party couriers, we're unable to arrange specific meeting times or accommodate irregular schedules (shift work, short hours). Our in-store pickup or prepaid options may be a better fit if this applies to you.

First-Time & Tobago Clients

As you are not yet an established client with us, you will be directed to a prepaid payment method for this order. We will reach out to confirm which option you'd prefer:

  • Online Credit Card or Visa Debit Card
  • Bank Deposit or Online Transfer
  • Pay and Pick Up In-Store

Delivery orders enjoy FREE Delivery — ETA: Metro 1–4 days · Rural 2–5 days · Tobago 3–7 days (allow 1 day for processing).

After this order, first-time Trinidad clients will unlock Pay on Delivery for future purchases 🎉 (as long as you remain in good standing).

Clients in Tobago: Pay on Delivery isn't available in your area just yet, but we're working on it! In the meantime, please enjoy free prepaid delivery on all your orders.

In Store Pickup

Order before 12 noon on a day we're open for same-day pickup — otherwise, it will be processed the next day we're open. We'll message or call you when your order is ready.

Store hours:
Tuesday to Friday: 10 am to 6 pm
Saturday: 10 am to 5 pm

You can also reserve a style to try on in store by choosing pay-in-store and in-store pickup at checkout. This must be done by the next business day (Tuesday to Saturday for us). We will call to confirm — if we're unable to reach you or you don't show up after confirming, the reservation will be cancelled. Repeated no-shows or unpaid reservations may result in loss of future reservation privileges.

Please note that priority is given to in-store clientele or clients who have paid in advance online.

About Prepaid Methods for Delivery

Credit/Debit Card (Online)
Payments are confirmed the same day.

Bank Deposit or Transfer
Please allow time for your payment to clear and be confirmed by us before your order is sent for delivery.

  • Deposit or transfer to our First Citizens (FCB) or Republic Bank (RBL) account by 12 noon on a business day
  • Paid before 12 noon? Your payment clears the same day
  • FCB-to-FCB or RBL-to-RBL transfers also clear the same day
  • RBC or Scotia transfers made after 12 noon may delay processing by one business day — we'll extend your reservation window accordingly once proof of payment is received
  • Online Bank Transfers and Third-Party Transfers from other banks are also accepted, but must be confirmed as received by us before dispatch
  • Your order will only be processed once payment has cleared

Ordered on a weekend or public holiday? Please make your online bank transfer immediately after ordering and send proof of payment via WhatsApp or email. If received, we'll reserve your order until the end of the next business day.

Order Cancellations

All client cancellations must be made in writing within 2 hours and before dispatch, via email (shop@phierceplus.com) or WhatsApp (367-6227).

Refunds, Returns and Exchanges

We want you to have the best possible experience with us. We offer a 7-day, hassle-free return policy. Please read more about it here.